We truly hope that you will be thrilled with your purchase. If, however, your clock doesn't suit you for whatever reason you can return it to us or exchange it for a different model:
- Within 60 days of delivery
- Free of charge if you're in the UK
- Free of charge if you're in the USA (as we have logistic facilities available)
- At a modest cost if you are elsewhere in the world

We just ask that any returned clock is in its original condition and all its packaging (including the outer carton).

 

Clocks in UK:

We have designed our returns process to be as simple as possible but please take particular care that you select the appropriate link below depending on the size of clock being returned or exchanged.

Hassle Free Returns and ExchangesClock Repairs and Service
 
Clocks in the United States

We are continually developing our USA returns process to provide the best customer service possible. 

Please click the relevant links below for more information:

Hassle Free Returns and ExchangesClock Repairs and Service
 
Clocks outside of the UK or United States:

We're happy to process returns or exchanges outside Mainland UK, however, we are unfortunately unable to do this free of charge.

We are also on hand to help should you need any (remote or physical) help with the workings of your clock during its lifetime. 

Please click the relevant links below for more information:

Clock Returns from OverseasClock Servicing from Overseas