My Clock - Problem Solving and FAQs
We, of course, hope you do not have any concerns over the functioning of your clock, however, often there is a simple explanation for our clocks behaving in an unexpected way. We have therefore compiled the below list of the most commonly seen situations so that we may help answer your query as quickly as possible.
The forecast doesn’t seem to be accurate
If you haven’t already, we would recommend you read your clock's instruction manual sections on ‘How the Clock Works’ and ‘Forecasting the Weather with a Barometer’. This will advise a little further on how the clock relies entirely on atmospheric air-pressure changes for forecasting and, subsequently, has some idiosyncrasies.
It is also worth noting that forecasts can become less accurate when the clock is drained of battery power. If the clock’s forecasts become erratic after a sustained period of good use, then it may be worth considering swapping in new batteries for the existing ones.
Finally, it is worth mentioning that in some geographical locations, changes in air pressure do not result in the same weather changes that are more often seen in much of the United Kingdom. Indeed, the altitude of your clock will impact on the regularity of some forecasts over others.
The forecasts in my clock aren't changing
On occasions in the past, some clock owners have believed their clock to not be functioning properly after a period of time not seeing the forecasts change.
If you feel this is the case then we urge caution unless you have monitored the clock for a considerable period of time. Often the clock can change forecast within the hour and then back again (if a there is a snap change in air pressure). Periods of anti-cyclonic high pressure can also last for weeks meaning the default forecast tends to be 'Fair' with short term changes to other forecasts. These can easily be missed if you are not in the same room as the clock for much of the day. So please do consider this before contacting us for further assistance.
My clock says 'Rain' when it's bright sunshine outside
We often see the same situation occur with all of the demonstration clocks on show at the Bramwell Brown studio. On a seemingly bright day, the clocks can all cloud up for a period of time and then change back again.
This is down to 'bumps' in air pressure (sometimes even caused by individual clouds overhead) that on a lower pressure day would likely bring rain, but can, during higher pressure periods, not result in actual rainfall or even overcast periods.
This is perhaps a demonstration of why barometers have been generally phased out in preference for more modern techniques of forecasting and indeed why Bramwell Brown clocks should be used more for enjoyment and novelty rather than accurate forecasting! We hope that at least by understanding the reason for their movements you can appreciate their slightly whimsical nature.
The weather scenery in my clock is juddering
It is natural to assume this signifies that there is a problem or jam in the weather mechanism, however, fear not! This is in fact a well-recognized sign that the motor is receiving insufficient power from the batteries because either (a.) The batteries are running low and need replacing or (b.) One or more of the batteries have popped out of position and so are not making good contact with the circuit. Try checking the batteries are correctly installed or replace with new ones and normal working order should be restored.
The weather scenery and text seems to be stuck between scenes
Very similarly to above, this is usually due to lack of power to the motor that moves the weather scenery between its different forecasts. The clock may seem to get ‘lazy’ and change less frequently or not move far enough when the forecast updates. A juddering effect may also be seen when the demonstration button is pressed. Again, check that none of the batteries have popped out of position and/or try replacing with fresh batteries.
The wording for 'Very Dry' through to 'Stormy' is off-centre in the viewing window
If your clock develops this anew, again, low battery power may be to blame as explained above. However, if your clock is new, please note that the wording for the weather forecast can often appear very slightly off-centre in the small viewing window. This is a natural occurrence and due to the hand-assembled nature of the mechanism and the fact that the gearing multiplies up the tiny tolerances of parts the clock is made from. No two clocks produced by Bramwell Brown are the same as all mechanisms are all built from scratch.
The D-Cell batteries on my clock spring up against the battery cover.
The 8 D-Cell batteries that power the clock's weather mechanism can, on some models, pop up and against their cover plate. This can be down to the springs in the battery cradle being slightly low in their seat. If you wish to correct this, then we recommend that the springs in the cradle are pulled up by hand in the direction shown on the below photo:
The arm holding the spring can also, if needed, be bent slightly at the point marked 'x' in the photo so that the spring remains in an elevated position. This will prevent the batteries being push up rather than across.
The clock hands have stopped moving
Obviously the first thing to check when this happens is that the battery has not run down and a new AA battery makes them move again.
If a new AA battery has been tried and the hands continue to stop inexplicably, it could be down to an extremely rare dislodging of the battery connections in the German Quartz mechanism.
A simple fix to this is to re-insert the AA battery so the tip of the 'Positive' end of the battery is lifted slightly in its socket and has a cleaner joint with the Quartz mechanism. The below picture shows a battery in this position:
I can see a small dimple in the frame
Some small dimples on the surface of the metal clock frame are unavoidable. This is where the essential mechanism fixing brackets are hand welded to the inside of the spun steel frame. While we go to great lengths to keep them minimally visible, it is not unusual to find one or two on close inspection, particularly on copper or chrome frames. Again, they are a reflection of the nature of this handmade product.
I’ve dropped my clock and it’s broken
Oh no! Don’t panic though, our friendly workshop team will be happy to accept clocks back to assess the damage and get it repaired for you. We can also arrange collection from you with our specialist courier when it is convenient. We strongly discourage sending clocks in the post in order to avoid further damage. Contact us (our details are at the back of this manual) and we’ll let you know the cost of collection and redelivery to your location and an estimated charge for repair.
The Hands on My Clock Don't Line Up as They Should
If your clock is brand new but its hour and minute hand do not line up in the way that they should, despite all the care we take to prevent this, it is possible your clock has taken a bit of a bump while on its way to you.
All our clocks are put on to test for 4 days prior to boxing up to ensure they keep time correctly but, unfortunately, it is possible that a blow during transit can cause the minute hand to shunt out of sync with the hour hand. Should this be the case for your own clock (and you're based in the UK) we will plan to arrange a direct 'swap' of your damaged clock as soon as feasibly possible. If you could email your details to email@example.com and hold on to the clock's packaging we will be in touch with a plan of action. Thank you.