Reporting a problem with the appearance of the weather scenery

If you feel that you need assistance with the appearance of your clock's weather scenery (e.g. it 'looks a bit odd' or the text isn't lining up correctly), then by answering the below questions we can get you assistance as swiftly and efficiently as possible. Thank you. 
Before you begin completing the form, please take a moment to read the advice below as this may address your concerns:

If your concern relates to the text in the top window being off-centre and this is a new development, this may be due to low battery power. If the batteries are replaced, you will likely see the problem resolve. Alternatively, if this is seen in a new clock, this can be completely normal. The wording for the weather forecast can often appear very slightly off-centre – it’s a natural occurrence, due to the hand-assembled nature of the mechanism and the fact that the gearing multiplies up the tiny tolerances of the clock’s parts.