Cookies are small files that websites place in browsers to track user behaviour and improve their overall website experience. They can be used to ensure you are only offered services and products that you may have interest in, and also help us to create statistical reports.

Whether we can use cookies is up to you, you may set up your browser to automatically refuse cookies. However, some parts of our website may cease to function for you.

We use the following third party cookies on our website:


Youtube Cookies


Youtube places a cookie in your browser so that when you watch videos related to our business on our placement banner ads and video ads can be shown to you. This cookie may track the videos you watch as well as your engagement with other google products. The cookie helps us also to deliver tailored ads based on your demographics, interests and behaviour online. Youtube places a cookie in your browser so that when you watch videos related to our business on our placement banner ads and video ads can be shown to you. This cookie may track the videos you watch as well as your engagement with other google products. The cookie helps us also to deliver tailored ads based on your demographics, interests and behaviour online.






Juo Cookies


We use a tool on our website called Juo to track and analyze user interactions with our website. Juo uses cookies to analyze user journeys by tracking actions such as where you click, which pages you visit, or whether or not you performed a specific action (made a purchase, subscribed to a newsletter, clicked a link, and more). Juo is also an experimentation tool used to test out different versions of the website. It uses cookies to "remember" the version that is served to you to keep consistency. The user data Juo stores and uses is fully anonymous and can't be used to identify individual users. We use this information combined with other tracking cookies to analyze website performance and deliver a better, more engaging experience to the users.


HotJar Cookies


We use a tool on our website called Hotjar to track user interactions with our website including where you click, how far you scroll down the page, the pages you visit, how long you spend on our website or pages, whether or not you make a purchase. This information is used in combination with other tracking cookies to deliver you a customised experience, and allows us to make reports about general usage of our website.



FreshMarketer Cookies


We use a tool on our website called FreshMarketer to track user interactions with our website including where you click, how far you scroll down the page, the pages you visit, how long you spend on our website or pages, whether or not you make a purchase. This information is used in combination with other tracking cookies to deliver you a customised experience, and allows us to make reports about general usage of our website.





Google Cookies



The _ga cookie is used by Google analytics to understand traffic to our website, how our users engage with our website, whether or not they make a purchase and demographical information about you. It attributes an anonymous randomly created user id for your machine and will track you as you engage with other services in the Google network.




This cookie is also generated by Google Adwords and stores demographical, campaign and internet usage data through a randomly generated id number attributed to you.


Cloudflare Cookies


Cloudflare is a ‘Content Distribution Network’ it works by serving a copy of our website from a server which is geographically located closer to you the user. Using Cloudflare helps our website load quickly. The cookie captures your location to allocate a server close to your location. Cloudflare may also capture and store your IP address and information about your internet service provider to secure their network and prevent misuse.



*__cflb* cookie for Cloudflare Load Balancer session affinity


We use Cloudflare Load Balancer, Cloudflare sets a __cflb cookie with a unique value on the first response to the requesting client. Cloudflare routes future requests to the same origin, optimizing network resource usage. In the event of a failover, Cloudflare sets a new __cflb cookie to direct future requests to the failover pool.


The __cflb cookie allows us to return an End User to the same Customer origin for a specific period of time (Customer-configured), which in turn allows the Customer origin to maintain an End User’s experience seamlessly (for example, keeping an End User’s items in a shopping cart while they continue to navigate around the website). This cookie is a session cookie that lasts anywhere from several seconds up to 24 hours.


*__cf_bm* cookie for Cloudflare bot products


Cloudflare's bot products identify and mitigate automated traffic to protect our site from bad bots. The __cf_bm cookie is necessary for the proper functioning of these bot solutions. This cookie expires after (at most) 30 minutes of continuous inactivity. The cookie contains information related to the calculation of Cloudflare’s proprietary bot score and, when Anomaly Detection is enabled on Bot Management, a session identifier. The information in the cookie (other than time-related information) is encrypted and can only be decrypted by Cloudflare.


Fresh Chat Cookies


We use a tool called fresh chat to enable users to chat with us instantly through the live chat. This cookie collects information about your browsing behaviour on our website, as well as information such as your IP address to determine your country and region. We also collect other information like your name, email address and phone number when you disclose it through the FreshChat widget.




Shopify Cookies


These cookies are used by whose software we use to run our website and online store. This cookie stores information about your purchases on our website, how many times you visit our store, demographic and geographical information. We use this information to provide shopping functionality and to deliver a unique visitor experience.











This cookie allows us to understand who refers customers to our store so we can thank them, this may also be used for the execution of a referral or affiliate programme.




Helps us to measure your engagement when you arrive on one of our landing pages, this is then used to improve overall customer experience and to better target our landing pages to your interests.


Facebook & Instagram Pixels


We use Facebook and Instagram pixels to track your actions on our website and other websites around the internet. Pixels work differently to cookies by placing a small and traceable image on our website and in the communications we send to you. We use this pixel in combination with our Facebook and Instagram marketing campaigns to offer you relevant products and to communicate with you on social media. We also use our Facebook pixel to measure how effective our marketing campaigns are, this includes things like conversion rates (how many people make a purchase as a result of viewing one of our products or content on Facebook or Instagram). Facebook pixels can also be used to determine demographic data about you including your gender, approximate age, locality and device. Facebook may collate this data about you in order to target 3rd party ads and content.


You can find out more about pixels on Facebook's website:


Pinterest Cookies


Some parts of our website are integrated with Pinterest, these cookies are both essential cookies that will be deleted as soon as you close your browser. Others are persistent cookies meaning they will remain in your browser until they are either automatically deleted by your browser (usually within 30 days of visiting our site). Pinterest uses these cookies to suggest content to you that you may be interested in based on the websites you visit within the interest network of integrated sites. We may from time to time use the Pinterest cookies to measure the performance of marketing campaigns we run with Pinterest.


You can read more about how Piterest uses cookies here: