To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return or exchange my regular-sized Weather Clock if I'm in the UK?

  • Enter your order number and email address in the fields above and click Start

  • Follow the instructions and select the items you want to return

  • You will get a confirmation email with the shipping guidelines once the return request is approved


What items are returnable?

  • If you're in the UK, use this page to return or exchange regular-sized Weather Clocks received within the last 60 days

  • Your clock should be in its original condition with original packaging, packed the same way as it was received.

  • Large-sized Weather Clocks are returnable but only via the links shown on the previous page.

Are there any charges for returns or exchanges?

  • If you're in the UK, there are no charges for returns or exchanges unless your order was for more than one clock

  • If you are exchanging your clock for a different valued model then a refund or balance will be due

  • Clocks returned damaged or with missing packaging cannot be refunded in full. Please visit the following page for repacking instructions:


How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.