A Repair for Clocks affected by Polarity Issues
The fix that we are suggesting here should only be attempted if you are sure you have followed the other steps on the previous FAQ page. This 'polarity' issue has affected perhaps only 3 clocks in the recently assembled batch so please do consider carefully that you have reviewed all other solutions.
We understand that you may not be comfortable in attempting a repair yourself (however simple) and, if this is the case, we will be on hand to arrange the repair for you as soon as we are able in the New Year.
What we propose is simple to carry out and does not require any expertise at all in mechanics or electrics. All you require is:
- A flat head screwdriver that is of a reasonable size
- An internet connection that allows you to watch the below neat instructional video we’ve made so as to make the repair as easy to follow as possible.
If you carry out the repair then please do email us on: email@example.com with you individual clock number and we will come back to you with assurances on your warranty and any follow-up pointers. We would also like to put something in the post to you as a reward you for your endeavours as well as an apology for the problem.
If at any time during the repair you feel things have not gone as planned then please do simply close the back of the clock again and email firstname.lastname@example.org to advise us and we will arrange a repair/replacement as soon as feasibly possible. Please do tell us the number on your clock also.
Likewise, if after reviewing the below instructions you do not want to go ahead with the repair then contact us on email@example.com and we will come back to you with a plan for repair/replacement if it's required. Please do also tell us the number on the back of your clock. Thank you.
Instructions (same for small and large-sized clocks):
1. Place the clock face down on a soft surface, ensuring the red switch is 'off' and the AA battery is removed from the quartz clock mechanism:
2. Remove the backplate carefully keeping the wires intact:
3. We will be focusing on turning around the black and red wiring:
4. Follow the below simple instructions in turning this red and black connection around:
5. Lift the backplate back into position and put the three screws back in place. We recommend that you ensure the wires are tucked away to the side so they are not trapped in any way. This is especially important if you have a small clock as there is less space inside!
6. Lift the clock into an upright position and turn the clock back on again. The mechanism should now work happily.
7. Please do remember to email us at firstname.lastname@example.org with your clock number the outcome of your repair. Many thanks.