Like you, we hope your clock will remain a proud feature on your wall for many, many years. Should it need a service at any point during its lifetime, we would be happy to receive it back at the workshop where it can be given the skilled care of the team who know its workings better than anyone.
How does it work?
If you're in the UK* and you get in touch to arrange a clock service (links below), we can organise everything thereafter for you: a box for the clock to go into, should you need it, and its journey with the courier back to us.
Regular clocks can be sent using the Collect+ service so all you need to do is drop the clock off at your local Collect+ drop-off point. Large clocks will need collecting by our specialist courier to ensure they arrive back to us safely. We would provide you with any labels that would be required.
If your clock is out of warranty, you will be invoiced for the service when the clock is ready to send back to you (more on this below.)
Clocks that are serviced by us are then warrantied for a further year after that service is complete.
*If your clock is abroad, we can, of course, still help but the system is slightly different. Please visit this page for details.
How Long Does It Take?
We hate to leave you with a glaring gap on your wall for longer than necessary so any clock sent for a service is turned around as quickly as possible. Regular sized clock services take approximately 4-6 weeks. Large clock services take around 8 weeks which allows for the additional time taken for courier delivery each way.
Warranty Status and any Charges for Services
Any Bramwell Brown clock comes with a minimum 1 year warranty, provided you retain proof of purchase. If you register your clock during that first year, that warranty is extended to 2 years.
If your clock remains under warranty a service would, of course, be free of charge.
Naturally, the warranty does not cover accidental damage to the clock, for example if you drop it or knock it off the wall, but anything else is on us. The warranty will also not cover any clock purchased second hand!
'Out of Warranty' Regular sized clocks - repair and service (including the tracked courier in each direction): £95*
'Out of Warranty' Large sized clocks - repair and service (including the specialist courier in each direction): £175*
*These prices do not include any of the more substantial parts, should they be required; specifically the clock frame, clock hands or the clock quartz movement. If these parts need replacing as part of your clock's repair, you would be informed of this prior to the work being carried out.
After a service, your clock will then be warrantied again for a further year.
Contact Us to Organise a Service
If you think your clock needs some attention by the workshop team, please select whichever below option most closely describes what it is you want to report. Clicking on the appropriate link will take you to a contact form designed to collect all the information we need from you to swiftly put a plan of action in place and advise you on the next steps.
Finally, we wrote a blog post about what goes on at our workshop because we know that our customers love to hear where and how their clock has been made. If you'd like to read '10 things you might not know about the Bramwell Brown Workshop' then click here!